Product Features
Discover the powerful features of our AI-driven call analysis platform designed to help you understand, improve, and optimize every customer interaction.
Call Recording Analysis
Automatically analyze call recordings for key metrics, trends, and actionable insights.
Sentiment Detection
Detect customer and agent sentiment throughout the call for a deeper understanding of mood and tone.
Relevancy Checks
Ensure conversations stay on track by checking for topic relevancy and keyword usage.
Emotion Detection
Identify emotions expressed during calls to better understand customer needs and reactions.
AI-Generated Feedback
Receive actionable, AI-powered feedback to help agents improve their communication and performance.
Call Summarization
Get concise, AI-generated summaries of each call for quick review and documentation.
Customer Satisfaction Prediction
Predict customer satisfaction levels based on conversation content and tone.
Engagement Scoring
Measure and track customer engagement throughout the call for continuous improvement.